Hello! Thanks for stopping by. We’re sure you have some questions about our products and process, so feel free to take a look at some of our frequently asked questions below! If you’re still curious about something we didn’t cover, get in touch with us at firstname.lastname@example.org
WHEN WILL MY ORDER SHIP?
Custom items are, of course, made to order and take 1-2 weeks for processing, designing, printing, packaging, and shipping. Non-custom items ship within the week. Please get in touch before placing your order if you are on a specific timeline and we will do our best to accommodate!
HOW WILL MY ORDER SHIP AND HOW LONG DOES IT TAKE?
All orders ship out of Wooster, Ohio in the United States. Domestic orders are shipped via USPS Priority Mail, which includes insurance and tracking. Posters sized 11×17 and smaller ship flat, 16×20 and larger rolled in a tube. Priority Mail shipping is 2-3 days. International orders ship First Class International and timelines can vary between 5-14 business days for delivery. Insurance and tracking are limited on international orders, and The Oyster’s Pearl is not responsible for additional customs tariffs and charges associated with your package once it arrives in your country.
WHAT IS YOUR RETURN POLICY?
For non-customized goods, we can offer returns and exchanges but are not responsible for return shipping & handling fees. Any digital instant downloads are non-refundable. Customized goods are non-refundable. If your item is damaged in transit, we are more than happy to replace it with proof of damage.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept credit card and Paypal. We are also open to bartering and trades with other makers if you have products of equal value that you’re interested in exchanging.
DO YOU ACCEPT CUSTOM ORDERS?
Absolutely! We love collaborating with clients on new products and designs, so please get in touch to let us know what you have in mind.
I LOVE A CERTAIN WEDDING INVITATION SUITE OF YOURS, BUT HAVE A DIFFERENT COLOR SCHEME AND NEED TO ADJUST THE WORDING A BIT. IS THAT OKAY?
Of course! All of our stationery is 100% customizable from the fonts to the colors to the paper type. We want to work closely with you to create the perfect stationery for your big day, so don’t hesitate to get in touch if you don’t see exactly what you’re looking for.
WHO DO YOU WORK WITH?
We currently collaborate with brides and grooms, party planners, local businesses, national retailers, indie boutiques, interior designers, and more. Get in touch to see if we’re a good fit for your unique design needs – we’d love to work with you!
WHO DESIGNED YOUR LOGO AND BRANDING?
Emily hand-lettered the logo with gouache paint, and has enjoyed creating the rest of The Oyster’s Pearl’s branding as well. Get in touch if you’d like to work together on a logo or branding project!
WHO DESIGNED YOUR WEBSITE?
The lovely Meredith C. Bullock is the designer behind this site and did a wonderful job bringing our vision to life.
WHO STYLES AND PHOTOGRAPHS YOUR ITEMS?
Brad is primarily in charge of photography, with a little help in styling and editing from Emily. Everything is shot with a Canon Rebel T3i.
DO YOU ACCEPT WHOLESALE ORDERS?
WHERE ARE YOU LOCATED? CAN I VISIT?
We operate out of Wooster, Ohio in a beautiful downtown studio space. We do not have regular business hours open to the public but we can arrange a visit if you’re in the area!